Frequently Asked Questions
Everything you need to know about caring for your premium footwear.
How long does shipping usually take?
We process all orders within 24 hours. Domestic shipping typically takes 3-5 business days, while international orders may take 7-12 business days depending on the location.
What is your return and exchange policy?
We offer a 15-day hassle-free return and exchange policy. Products must be unused, in their original packaging, and with all tags intact to be eligible for a refund.
Are SHOEGR cleaning kits safe for all materials?
Yes, our cleaning solutions are formulated to be gentle yet effective on all premium materials including suede, nubuck, leather, canvas, and knit.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most domestic pin codes.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link and AWB number to monitor your package in real-time.
Do you offer a warranty on your electronic shoe cleaning brushes?
Yes, all SHOEGR electronic devices come with a 1-year limited warranty covering manufacturing defects from the date of purchase.