Returns & Exchanges
At SHOEGR, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 15-day return and exchange policy for all unworn and original-condition items.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Items
Place the items in their original packaging, ensuring all tags are intact and the product is in its original, unused condition.
Schedule Pickup
Select a convenient time for our courier partner to collect the package from your doorstep, or drop it off at a designated shipping location.
Receive Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing